Practical Crisis Communications
Learn how to communicate effectively with internal and external stakeholders during a crisis.
2 hours
Enquire about this workshop now
Workshop specifics
What you will learn
This workshop teaches participants how to effectively respond to crisis events.
In this workshop, you will learn how to:
- Identify stakeholders
- Determine the most appropriate method of communication
- Demonstrate empathy in crisis communications
- Manage communications over time
The workshop culminates with a short exercise, providing the opportunity for participants to put theory into practice in a simulated crisis environment.
Who should attend
The contents of this workshop are ideal for people who are members of crisis or incident management teams, or who have responsibilities for responding to crisis events within their organisation.
Pre-requisites
There are no strict pre-requisites for this workshop. However, participants will benefit by attending the Crisis Response Fundamentals workshop.
Learning path
If they haven’t already done so, participants who complete this workshop should consider attending the Crisis Response Fundamentals workshop next.
Your instructor
Your instructor for this workshop has 23 years of crisis management experience in a combination of government, corporate and consulting roles. He has supporting clients during a broad range of crisis events, including major natural disasters, terrorist attacks, coups and armed conflict.
He is the author of The Crisis Response Handbook and has written multiple articles on the topic of crisis management.
Additional details
Training environment
This workshop can be conducted remotely by video or in person at your office.
For remote training via video, to provide an optimum learning experience, we limit class sizes to between 8 to 18 people.
The format for the training will be relatively informal. We provide plenty of opportunities for questions and encourage participants to share their knowledge and experience with their peers.
Workshop location
This workshop can be conducted remotely by video or in person at your office.
Remote workshops will be conducted using Zoom. Not familiar with Zoom? No problems. We'll provide detailed instructions on how to make the best of the session in advance.
Language
This workshop will be delivered in English, and all course handouts will be in English.
Workshop notes
All participants will have access to a comprehensive set of workshop notes and accompanying resources.
Participants are encouraged to take their own notes during the workshop.
Assessment
There will be no formal assessment for this workshop.
Certificate of completion
All participants who attend the full session will be provided with a certificate of completion.
Price
Pricing is different for remote and in-person training.
Please contact us for exact pricing based on your numbers and requirements.
We offer discounts for clients that want to conduct two or more workshops in a calendar year.
We also offer discounts for clients wanting to deliver workshops on a recurring quarterly, half-yearly or annual basis for their teams.
Bookings
To book this workshop for your organisation, please register your interest using the button below.
Please include the number of participants and your preferred date and time. For in-person training, please let us know your preferred venue.
To ensure an optimum environment for learning, the group size for online training is restricted to a maximum of 18 people per workshop.
Enquire about this workshop nowLearn more
51CM
If you're interested in crisis management, subscribe to '51CM' on Substack, our weekly newletter focused on crisis management.
The Crisis Response Handbook
The Crisis Response Handbook explains how to prepare for, and respond to, crisis events.
$18.95 · View now
The Crisis Simulation Handbook
The Crisis Simulation Handbook explains how to plan, design and deliver world-class crisis simulation exercises.
$28.95 · View now