In a world characterised by uncertainty and rapid change, crisis events can strike without warning. Whether you are facing a natural disaster, a cyber attack, or a major business disruption, having the ability to effectively respond and manage a crisis is crucial to the survival and success of your organisation.

The Crisis Response Handbook offers a comprehensive and practical guide to navigating the challenges of crisis response and building a resilient organisation.

This indispensable handbook begins with an introduction to crisis response, helping readers to understand the difference between response and management and explore the mindset required for effective crisis handling. Rayner then dives deep into the principles of crisis response, from acting early and accelerating activity to anticipating contingencies and being self-reliant.

Building an effective crisis response capability is critical for organisations in today’s unpredictable environment. The Crisis Response Handbook walks you through the process of creating a robust crisis response capability, including establishing teams, setting up a crisis operations centre, and developing essential policies and plans.

Effective preparation is one of the foundations to a successful crisis response, and The Crisis Response Handbook offers invaluable insights into risk assessments, security intelligence, employee training, and pre-crisis planning. We introduce you to different techniques you can apply to ensure you’re not caught by surprise by threats and risks.

When a crisis strikes, time is of the essence. The Crisis Response Handbook breaks down the process of responding to a crisis, providing crisis teams with a practical framework they can apply during any type of incident.

The Crisis Response Handbook is an essential resource for anyone responsible for managing or responding to crises. With its practical, step-by-step approach, this guide will help you build a resilient organisation and equip you with the tools and techniques to confidently face any crisis situation.

This book is ideal for people on incident response or crisis management teams. If you consult in the crisis management space, you’ll also find that the details in this book will provide fresh perspectives.

 

Table of contents

Preface

1. Introduction
2. Principles
3. Building a Capability
4. Crisis Response Teams
5. The Crisis Operations Centre
6. Crisis Response Policies
7. Crisis Response Plans
8. Crisis Preparation
9. Crisis Response
10. Crisis Response Techniques
11. Conclusion

---

First published 28 February 2021

Updated to Version 2 on 9 April 2022

ISBN: 978-981-18-0455-7

214 pages

View all publications