Managing Traveller Emergencies

Develop the skills to effectively respond to incidents impacting travellers with our interactive and engaging workshop. Learn essential crisis management and incident response techniques to ensure the safety and well-being of your travellers during emergencies.

3 hours

Enquire about this workshop now

---

❙ Workshop specifics

What you will learn

In this workshop, you will learn how to:

• Respond to first calls from travellers in distress
• Gather and process information during a crisis
• Manage tasks during a crisis
• Identify and manage resources during a crisis
• Identify with and communicate to stakeholders during a crisis

The workshop culminates with a short exercise, providing the opportunity for participants to put theory into practice in a simulated crisis environment.

Ideal attendees

The contents of this workshop are ideal for people who are members of crisis or incident management teams, or security operations staff who have responsibilities for responding to traveller emergencies within their organisation.

Pre-requisites

There are no strict pre-requisites for this workshop.

Further learning

Participants who complete this workshop should consider attending the Crisis Response Fundamentals workshop next.

Meet your instructor

Your instructor for this workshop has 34 years of crisis management and travel security experience in a combination of government, corporate and consulting roles. He has supporting clients during a broad range of crisis events, including major natural disasters, terrorist attacks, coups and armed conflict.

He is the author of The Crisis Response Handbook and has written multiple articles on the topics of crisis management and travel security.

❙ Additional details

Training format

This workshop can be conducted remotely via video or in-person at your office. To ensure an optimal learning experience, remote sessions have a limit of 8 to 18 participants.

Our informal training format encourages questions and fosters knowledge-sharing among peers.

Workshop location

We offer remote workshops via Zoom or in-person sessions at your office. Detailed instructions for using Zoom will be provided in advance.

Language

The workshop will be delivered in English, and all course materials will also be in English.

Assessment & Certification

No formal assessment is required for this workshop. All participants who attend the full session will receive a certificate of completion.

Post-Workshop Support

We offer post-workshop support, such as follow-up consultations or email support, to address any questions or concerns that may arise after the workshop. This additional support can help reinforce the lessons learned and ensure the successful application of workshop concepts in real-life scenarios.

Price

Pricing varies for remote and in-person training. Contact us for an exact quote based on your needs.

Discounts are available for clients booking multiple workshops within a calendar year or scheduling recurring quarterly, half-yearly, or annual workshops for their teams.

Booking your workshop

To book this workshop for your organization, please register your interest using the button below.

Include the number of participants, preferred date and time, and your desired venue for in-person training.

For online training, we maintain a maximum of 18 participants per workshop to ensure an optimal learning environment.

Register your interest now

View all workshops

---

❙ Learn more

Dangerous Travels

If you're interested in travel security, subscribe to 'Dangerous Travels' on Substack, our weekly newletter focused on travel security.

View all publications